SSM74720 - Required internet option setting to correct security update for JLR server access

Tuesday, March 10, 2020
by Oliveston Ltd

SSM74720 - Required internet option setting to correct security update for JLR server access

ReferenceSSM74720
ModelsE-PACE / X540 F-PACE / X761 F-TYPE / X152 I-PACE / X590 S-TYPE / X200 X-TYPE / X400 XE / X760 XF / X250 XF / X260 XJ / X350 XJ / X351 XJ V8 / X308 XK / X100 XK / X150
TitleRequired internet option setting to correct security update for JLR server access
CategoryDiagnostic Software Hardware
Last modified20-Feb-2020 00:00:00
Symptom000101 Diagnostic Concerns
ContentISSUE:   Reports are being received that retailers are having difficulties in:
  • Unable to use JLR WebEx.
  • Downloading calibration and As-Built files during module software update.
CAUSE:   JLR network configuration changes are restricting access to JLR servers.   ACTION:  If you experience any of the above concerns detailed in the issue section complete the actions detailed below. 
  1. Go to Windows Control Panel > Network and Internet > Internet Options.
  2. Select the advanced tab and scroll down to Security. Use TLS 1.0, 1.1 & 1.2 must be selected.
  3. SSL3.0 must not be selected.
  4. When the items 3 and 4 have been checked/updated, select Apply then select OK in the Internet Properties dialogue box. Restart the JLR Approved Diagnostic Equipment.
  5. Retest the previous failing application.

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