SSM74747 - Unable to start the electric vehicle (EV) after a sucsessful Body Control Module (BCM) update.

Tuesday, March 10, 2020
by Oliveston Ltd

SSM74747 - Unable to start the electric vehicle (EV) after a sucsessful Body Control Module (BCM) update.

ReferenceSSM74747
ModelsI-PACE / X590
TitleUnable to start the electric vehicle (EV) after a sucsessful Body Control Module (BCM) update.
CategoryDiagnostic Software Hardware
Last modified03-Mar-2020 00:00:00
Symptom000101 Diagnostic Concerns
ContentISSUE:  After successfully completing the “Update ECU” application on the Body Control Module (BCM), the message “Ready” will not appear on the Instrument Cluster and it is not possible to start the electrc vehicle. Note: It is still possible to switch the ignition on. CAUSE:  An error has been identified with the latest release of BCM software.  ACTION: This workaround will load a software file to the Jaguar Land Rover Approved Diagnostic Equipment using the Manual Patch Update process.   This Manual Patch will stay on the JLR Approved Diagnostic Equipment.   To prevent this concern, install this manual patch to all PATHFINDER diagnostic machines.  NOTE:   When an update been applied to the JLR Approved Diagnostic Equipment, this Manual Patch will need to be re-applied until the permanent corrective action is delivered.  To apply the Manual Patch please, complete the instructions carefully.
  1. Restart the JLR Approved Diagnostic Equipment
  2. Make sure Symptom Driven Diagnostics (SDD) and PATHFINDER are closed. Then select the ‘Manual Patch’ Icon on the Application Launcher screen. You will see a pop-up for the Manual Patch downloader.
  3. Enter ‘MP_PF_R0110’ in the ‘Patch Name’ field.
  4. Select ‘Start’ and the Manual Patch will download.
  5. Select ‘Yes’ when the patch download is finished.
  6. Start a new PATHFINDER session
  7. Select ‘’ECU Diagnosis
  8. Select ‘Body Control Module [BCM]
  9. Select “Update ECU
  10.  Return to ‘ECU Diagnosis’ menu
  11.  Select “All DTCs
  12.  Select “Clear all DTCs
If this Manual Patch fails to correct the concern, a Technical Assistance (TA) should be submitted using the manual patch number as a reference within the customer concern field, also quoting the communication reference number that the patch was taken from.  PERMANENT CORRECTIVE ACTION:  Once the permanent corrective action has been released, this communication and Manual Patch will be expired. An updated bulletin will be released detailing which JLR Approved Diagnostic Equipment version includes the permanent corrective action.   


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