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'Service Required' displayed earlier than expected Powertrain Control Module (PCM) - Update ECU

Thursday, December 3, 2020
by JLR Dealer Tool Kits Worldwide shipping

Dear Colleagues

A potential concern has been identified on specific vehicles within the above Vehicle Identification Number (VIN) range.

Customers may express a concern that their vehicle is displaying the Service Required Message earlier than expected, prior to the maximum 21,000 miles / 34,000km or 24 months in service.

As part of Jaguar Land Rover's routine continuous improvement engineering activities, additional engineering work has been completed to enable increased distances between services.

 

Action to be taken

Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.

At the next opportunity, you are requested to repair the vehicle.

 

SERVICE INSTRUCTION - N289

SROs

Description SRO Time
Powertrain Control Module (PCM) - Update ECU 18.90.90 0.2
Drive in/drive out 02.02.02 0.2

noteNOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to Jaguar Land Rover (JLR) claims submission system to obtain the latest repair time.

Warranty Information

Warranty claims should be submitted quoting the program code N289 together with the relevant option code from the table shown below. This will result in payment of the stated time. As option codes are used there is no requirement for you to enter SROs or parts, these are repeated here for information only.

Program Code Option Description SRO Time
N289 A PCM - Update ECU 18.90.90 0.2
N289 B PCM - Update ECU
Drive in/drive out		 18.90.90
02.02.02		 0.2
0.2

Warranty claims should be submitted in accordance with the current JLR Warranty Policy and Procedures Manual and its amendments, unless stated otherwise in this bulletin.

noteNOTE: The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken.

DIAGNOSTIC PROCEDURE

18 Model Year (MY) vehicles and later

 

1. cautionCAUTION: This procedure requires a minimum of Pathfinder 211 installed or later.

noteNOTE: The Jaguar Land Rover (JLR) approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of ‘Transportation Mode’ if required.

Connect the JLR approved battery support unit.
 

2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
 

3. Follow the JLR approved diagnostic equipment prompts.

  • Select 'ECU Diagnostics'.
  • Select Powertrain control module [PCM].
  • Select 'Update ECU'.
  • Follow all on-screen instructions to complete the task.
 

4. If required, reset the vehicle to ‘Transportation Mode’.
 

5. When all of the tasks are complete, exit the session.
 

6. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.

17 MY vehicles and earlier

 

7. cautionCAUTION: This procedure requires a minimum of SDD 155.05 and Software Management Pack 310 installed or later.

noteNOTE: The JLR approved diagnostic equipment will read the VIN for the vehicle and automatically take the vehicle out of ‘Transportation Mode’ if required.

Connect the JLR approved battery support unit.
 

8. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
 

9. Follow the JLR approved diagnostic equipment prompts.
 
 

10. If the hyperlink is not available, the application can be found as follows:

  • Select the 'Diagnosis' Session Type.
  • Select the following symptom:

    • • Electrical - Instruments - Warning lamps - DPF warning lamp - Lamp illuminated.

  • Run and close the 'Datalogger' tool to reveal the 'Extras' tab, select the 'Extras' tab.
  • Run ‘Configure existing module - Powertrain control module.
 

11. If required, reset the vehicle to ‘Transportation Mode’.
 

12. When all of the tasks are complete, exit the session.
 

13. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.